ITGen Web Technology provides all kinds of service desk solutions for better managed IT support, right from NOC Monitoring (RMS) to L1/L2/L3 NOC & Engineering Support. We also provide Network Operation Center | Network Monitoring Center | NOC. Our key area of focus also includes L1/L2 Support for Investigative and Fault management activities for ISP/IP Access.
Our NOC support meets the needs of our client’s technology environment and essentially their operational workflow. From Incident Management & Trouble Ticket Management to Provisioning Support we provide the essentials to our clientele
We support & help remotely to deploy complex networks – May it be optical, Ethernet and IP networks with supportability for L1/L2 Support for Investigative and Fault management activities for ISP Access
Apart from IT & Technical core support, we provide all kinds of service desk solutions for better IT Technical Support Services to our customers
We manage & analyze customer SIP Logs, Call legs, CDR, to find the fault in A-Z route of different vendors and replace with the best route.
Troubleshooting and Maintenance of various equipment & switches which are remotely managed by our skilled forced for our IT/ SUPPORT customers based in US, etc
Installation, configuration & upgradation of various types of switches & gateways as per customer needs as part of our IT Managed Service offering