also known as Network Management or Remote Service Software, is a built on application to help Managed IT service providers (MSPs) remotely to proactively monitor client endpoints, networks and computers. Remote IT Management is need of hour so that one can manage and visualize how the networks of services/applications are performing. Depending on the vendor it provides real time as well as forecast for the immediate future, majorly to avoid mishaps in the network. Besides, proactively stay ahead of issues and resolve them remotely.
Essentially, when one of these Engineers detects a problem on the Monitoring Tool, an alert (or “ticket”) is created and sent to the MSP, prompting them to take whatever action is needed to resolve the problem. Pro-active means of reporting is required here to assess the issue & resolve successfully. The severity of the problem/issue can also be determined here to prioritize & identify critical vs non critical issues. MSPs such as Flightcase who are into this for over a decade with their partners have their personnel’s trained to identify the critical and non-critical issues so that they save the customer from having a disaster in their running network. A good MSP rises to the occasion to identify & resolve such issues before the client hits on a road block.
Gathering information about Client Software, Hardware and Networks, all combined into one single platform where the engineer can extract
MSP provides activity reports and data from time to time for its engineers to monitor and take pro-active actions
Create appropriate alerts and tickets when problems arise; actions taken thereon
Track Network and Device Health of Client’s Equipment's (Servers, Routers, Switches, etc)